Refund policy

Thank you for shopping at Dirt Moto Bikes (www.dirtmotobikes.com). As an authorized dealer for our manufacturer brands, we stand behind our products. Please review our policy below for complete details on returns, replacements, and refunds.

📅
10-Day Window
From delivery date
🛠️
Damage Guarantee
Free replacement parts
📦
Condition
New & unopened box
💳
5–7 Day Refunds
After warehouse check

1. Return Window & Eligibility

You have 10 calendar days from the date of carrier delivery to contact us and request a Return Authorization (RA) number.

  • Brand New & Unused: The vehicle must not have been assembled, fueled, ridden, or altered in any manner.
  • Original Packaging: The product must be in its original factory packaging with all protective foam, manuals, hardware, tools, and chargers included.
  • Resalable Condition: Products returned in damaged original cartons or missing accessories cannot be accepted for refund.

2. Damaged, Defective, or Incorrect Items (100% Covered)

All products are protected under their manufacturer warranty. If your product arrives damaged or defective:

  • Freight Delivery Note: For freight (pallet) shipments, inspect the box before signing. Always note any exterior damage with the driver on the delivery receipt.
  • Free Replacement Parts: If parts arrive broken or missing, report within 48 hours and we will ship replacement warranty parts to you at no cost (within the contiguous 48 U.S. states).
  • Severe Damage / Error: If an item is damaged beyond repair or if the incorrect model was delivered, we will arrange a return and issue a full replacement or refund at zero cost to you.

3. Change of Mind Returns & Order Cancellations

Customer Remorse Returns:

If you choose to return an unopened item for personal reasons:

  • Return Shipping: The customer is responsible for scheduling and paying actual return freight charges. Traceable, insured shipping is required.
  • Restocking Fee: A flat 10% restocking fee is deducted from the refund to cover warehouse inspection, repalletizing, and handling.
  • Outbound Shipping: Original shipping charges are non-refundable.
Order Cancellations:

Orders cancelled prior to warehouse dispatch are subject to a 5% administration & merchant processing fee. Once an order is loaded or in transit, it cannot be cancelled as unshipped and follows the standard return process.

4. How to Initiate a Return

Step 1 — Request an RA Number: Email contact@dirtmotobikes.com with your Order # and photos of the unopened box.

Step 2 — Receive Routing Instructions: We will provide the designated manufacturer warehouse address and RA #. Do not ship items back without an RA number.

Step 3 — Warehouse Inspection: Technicians inspect the vehicle to verify it remains brand new and in original packaging.

Step 4 — Refund Issued: Approved refunds are credited to your original payment method within 5 to 7 business days.

Questions About a Return?

Our customer support team is available Monday through Friday to help.

📞 Phone: (978) 219-9647  |  ✉️ Email: contact@dirtmotobikes.com

General Store LLC • 2 Margin St #293, Salem, MA 01970, United States • Mon–Fri, 9:00 AM – 5:00 PM EST